Shipping Policy

Last updated: 15 August 2026

Thank you for shopping with us! We want to make your order experience as smooth as possible. Please read the following information about our shipping process, delivery times, and policies.

Order Processing

All orders are processed within [1–3 business days] after your order has been placed.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or holidays, processing times may take a little longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Times

Once your order has been processed, estimated delivery times are:

• Ireland: [2–5 business days]

• United Kingdom: [3–7 business days]

• Europe: [5–10 business days]

• International: [7–15 business days]

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to postal services, customs, weather, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be clearly stated on our website.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

Incorrect or Incomplete Addresses

Please make sure that your shipping address is correct and complete before placing your order.

If you provide an incorrect or incomplete address and the package is returned to us, you may be responsible for the cost of reshipping the order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us at takinborewa10@gmail.com as soon as possible and provide photographs of the damaged packaging and product so we can investigate the issue.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery provider.

International Orders & Customs

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

Any customs duties, taxes, or additional charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs or border authorities.

Delayed Orders

While we do our best to ensure orders arrive within the estimated delivery timeframe, we cannot guarantee specific delivery dates.

If your order has not arrived within the expected timeframe, please contact us at takinborewa10@gmail.com with your order number and we will do our best to assist you.

Contact Us

If you have any questions about our shipping policy or your order, please contact us: Email: takinborewa10@gmail.com
Business Name: Eden&Ivory

We’re happy to help!